In the past few weeks I have had dreadful experience with the AIRTEL’s customer service. Well, at the outset, I would like to make an honest mention. AIRTEL guys have excellent network coverage in Karnataka and no doubt they stand tall at this. However, their customer service and etiquette is more than a complete fiasco. On the other hand, VODAFONE might not have network coverage as good as AIRTEL, but they have made up with their simply marvelous customer service.
I am an AIRTEL customer since the beginning and I have never had any complaints with them until a few days back when my fiancé wanted to have a connection transferred on to his name (which was in his cousin’s name). This is indeed a simple request as supposed to be termed by AIRTEL. We happened to go to the KORMANGALA AIRTEL showroom, Bangalore and we got pitiable and dejected service to our mystification. The manager was inexcusable. The lady hardly bothered about any genuine queries and she implied and reminded us at every instance that we are free to chose another provider if we were not satisfied.
However, in spite of the desolate day at the showroom, we dint have our theme resolved even after 2 weeks (we were promised less than 72 hours).
Finally, we called off to rescind this AIRTEL mobile connection after more than a month of aggravation and frustration.
I would like to make a short mention of the extreme conditions/stipulations I faced with AIRTEL. I am very displeased and dejected for the following:
* PATHETIC, wretched and desolate service provided to us at your Kormanagala AIRTEL outlet, 4th block. The manager, being at dreadful and terrible service! (You need to decide how your service would progress if the manager is not interested in customers). There was no sense of apology manifested, even if it was AIRTEL’s mistake!
* AIRTEL’s distorted information provided by the executives and managers in the call centers and showroom outlets.
* Inconsistency prevailing among Call centre and Showroom information!
* Lack of time-sense. (Your 72 hours habitually turns to be 100+ hours)
* Lack of intimation to the customers about their request/order status.
These things must be restored and mended if AIRETL hopes and wishes for a flourishing business and so that they don’t lose more customers like this simply because of their inadequacy!
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3 comments:
You cannot expect more if you choose the Airtel in Kormanagala. Are you talking about Nagavli when you mean the manager? Oh.....
There is nothing more to comment on Airtel. Just live with it. :)
i thought that the tall guy was the manager there. anyways, that doesnt count. none showed any sympathy for my problems. i am planning to switch to spice. they have "ok-ok" coverage, but equally good plans like Airtel or vodafone. airtel just wants to get away with customers by talking rudely always.
Even i faced many problems with Airtel(should make a list to mention all those),initially i took 5 connections from Airtel and now i have only 1.........that tells how pathetic the service is....Aarthi ur doing an excellent job by letting the new customers know the reality of Airtel. I think its good to quit the last 1 also...........
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